Royal Mail logo on a red vehicle

Mainland UK Delivery Information

Royal Mail 24 Tracked | 3,99 |

Delivered in 1–3 working days

95 % of parcels arrive next day, though this isn’t guaranteed.


Royal Mail Special Delivery | £13.95 |

Mon–Sat | Guaranteed Next Day Before 1 PM

Requires signature on delivery.

Royal Mail Sunday Special Delivery | £13.95

Sunday Only

For orders placed after 1 PM Saturday

Important Notes

  • Special Delivery = Guaranteed by 1 PM next working day (exceptions apply).
  • 24 Tracked = Not guaranteed; choose Special Delivery for time-critical orders.
  • Bank Holidays = No dispatch; orders ship next working day.

Delivery Updates

Royal Mail provides live tracking via email or text. Please double-check your address; incomplete or incorrect details may cause delays.

Europe Shipping Information

Royal Mail Europe Tracked | £12 |

5–10 working days

We currently ship across most of Europe

Taxes & Customs

  • VAT is charged at checkout where applicable.
  • Orders under €150 usually avoid customs fees, though rules vary by country.
  • Buyers are responsible for any local import charges.

Important Notes

  • Orders over 2 kg may require an additional fee or split shipment.
  • Cosmetics or liquid items are subject to destination restrictions.

Returns & Refund Policy

We want you to love every part of your Oh My Box experience. If something isn’t right, we’ll always do our best to make it right.

Return Eligibility

  • Personalized or engraved items can’t be returned unless damaged or faulty.
  • Non-personalized items may be returned if sealed, unused, and in original condition within 14 days of delivery.

How to Start a Return

Contact us within 14 days of receiving your order to request a return. Once approved, simply post the item back within 28 days of purchase. Return shipping is covered by the customer.

Refunds

Once your return arrives and is inspected, your refund will be processed within five working days to your original payment method.

Damaged or Missing Items

If an item arrives damaged, email us within 48 hours with photos. We’ll replace or refund it immediately. Once Royal Mail marks an item as delivered, we can’t take responsibility for missing parcels unless a delivery issue is confirmed.

Order Changes or Cancellations

If production hasn’t started, you can cancel or change by emailing us immediately after purchase. Once production starts, we’re unable to make changes—but we’ll always try to help if you contact us quickly.

Sustainability Promise

We pack every order using recyclable or reusable materials and plant a tree for every box sold. When you shop with Oh My Box, your gift gives twice—once to someone you love, and once to the planet.

FAQs

How does the ‘Build Your Own Box’ work?

You choose the items you love, and we package them into one beautiful, eco-friendly gift box. Each product is individually priced so you can build the perfect box for any occasion and any budget.

Can I personalize my gifts?

Yes. Many items—such as engraved keepsakes, custom candles, and cards—include a personalisation option on their product page. Add names, dates, or messages to make each gift unique.

What occasions can I shop for?

Our boxes suit birthdays, anniversaries, weddings, Christmas, Valentine’s Day, new homes, or “just because.” We update our seasonal collections throughout the year to match every celebration.

How long does it take to prepare my order?

Most orders dispatch the next working day, and never later than three business days. Handmade or engraved items may require an extra day for precision finishing.

Where do you ship from?

All orders ship from our UK studio, where every box is hand-packed with care.

Do you deliver outside the UK?

We ship across the UK and Europe. Standard UK delivery takes 2–4 working days; European deliveries usually arrive within 5–10.

Can I track my parcel?

Yes. You’ll receive a tracking link by email once your order is dispatched.

Do you really plant a tree with every order?

Absolutely! Through our verified partner, a new tree is planted for each box order placed, helping offset carbon and support reforestation. To get your certificate, don't forget to fill out your information through check-out!

Do you ship eco-friendly?

All boxes are packed using recyclable or biodegradable materials. We minimise plastic and source from sustainable suppliers whenever possible.

Are your candles vegan and cruelty-free?

Our handmade candles use soy wax and natural oils—100% vegan, cruelty-free, and clean-burning.

Can I send a gift directly to someone else?

Yes. Simply enter their address at checkout. We’ll include your message, and wrap the box beautifully.

Do you offer corporate or bulk orders?

Absolutely. We create branded gift boxes for companies, weddings, or events. Contact us for bespoke pricing.

Can I schedule delivery for a specific date?

You can leave a note at checkout; we’ll do our best to time dispatch so it arrives as close as possible to your chosen date.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and all major debit/credit cards through Shopify Payments.

Is my payment secure?

Absolutely, Shopify Payments uses industry-standard SSL encryption to protect your information at checkout.

How can I contact you?

Email us at ---- or use our contact form. We reply within 48 hours on working days.

Can I return my order?

Engraved or personalised items cannot be returned unless damaged. Other products may be returned within 14 days if unopened, unused, and sealed. Return postage is paid by the customer.

What if my order arrives damaged?

Email us within 48 hours with photos of the issue. We’ll replace or refund promptly—no hassle.

Can I cancel my order?

If production hasn’t started, you can cancel by emailing us immediately after purchase.

Do you have social media?

Yes. Follow us on TikTok and Instagram @ohmybox.co.uk for behind-the-scenes looks, packaging tips, and new product drops.