Shipping Policy – Oh My Box

 

We aim to make receiving your box as easy and stress-free as possible. Below you’ll find all the key information about how and when your order ships.

 

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Processing & Dispatch Times

 

Most orders are dispatched next working day.

During busy periods or for larger orders, dispatch may take up to 3 working days.

Personalised or engraved items may require additional time, but we always work to ship them as quickly as possible.

 

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Where We Ship

 

We currently ship to:

• United Kingdom

• Europe

If you are outside these regions, feel free to contact us — we may be able to accommodate special requests.

 

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Shipping Methods & Delivery Estimates

 

 

United Kingdom

 

• Standard Delivery: 2–4 working days after dispatch

• Express Delivery: 1–2 working days after dispatch

 

Europe

 

• Standard International: 5–10 working days after dispatch

• Delivery times vary by destination and local customs processing.

 

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Shipping Costs

 

Shipping is automatically calculated at checkout based on the package weight, size, and destination.

Express or tracked upgrades are available.

 

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Customs, Duties & Taxes (Europe)

 

International customers are responsible for any customs fees, import duties, or VAT charged by their country.

We cannot control or predict these costs.

 

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Order Tracking

 

Once your order is dispatched, you will receive a confirmation email.

If your shipping method includes tracking, you will also receive a tracking link.

 

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Incorrect Address / Failed Delivery

 

Please ensure your delivery address is correct at checkout.

If an order is returned to us due to an incorrect or incomplete address, new postage costs will apply to resend it.

 

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Lost or Delayed Orders

 

We use reliable carriers, but delays can happen. If your package hasn’t arrived:

• UK: Contact us after 7 working days from dispatch

• Europe: Contact us after 14 working days from dispatch

We will investigate and assist with replacements where possible.

 

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Shipping of Fragile or Breakable Items

 

We pack every box with care. All fragile items are secured with protective materials to minimize risk during transit.

 

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Pre-Orders or Out-of-Stock Items

 

If an order contains pre-order items, it will ship once the full order is ready.

You may contact us if you’d like items shipped separately (additional fees may apply).