You choose the items you love, and we package them into one beautiful, eco-friendly gift box. Each product is individually priced so you can build the perfect box for any occasion and any budget.

Yes. Many items—such as engraved keepsakes, custom candles, and cards—include a personalisation option on their product page. Add names, dates, or messages to make each gift unique.

Our boxes suit birthdays, anniversaries, weddings, Christmas, Valentine’s Day, new homes, or “just because.” We update our seasonal collections throughout the year to match every celebration.

Most orders dispatch the next working day, and never later than three business days. Handmade or engraved items may require an extra day for precision finishing.

All orders ship from our UK studio, where every box is hand-packed with care.

We ship across the UK and Europe. Standard UK delivery takes 2–4 working days; European deliveries usually arrive within 5–10.

Yes. You’ll receive a tracking link by email once your order is dispatched.

Absolutely! Through our verified partner, a new tree is planted for each box order placed, helping offset carbon and support reforestation. To get your certificate, don't forget to fill out your information through check-out!

All boxes are packed using recyclable or biodegradable materials. We minimise plastic and source from sustainable suppliers whenever possible.

Our handmade candles use soy wax and natural oils—100% vegan, cruelty-free, and clean-burning.

Yes. Simply enter their address at checkout. We’ll include your message, and wrap the box beautifully.

Absolutely. We create branded gift boxes for companies, weddings, or events. Contact us for bespoke pricing.

You can leave a note at checkout; we’ll do our best to time dispatch so it arrives as close as possible to your chosen date.

We accept Visa, Mastercard, PayPal, Apple Pay, and all major debit/credit cards through Shopify Payments.

Absolutely, Shopify Payments uses industry-standard SSL encryption to protect your information at checkout.

Email us at ---- or use our contact form. We reply within 48 hours on working days.

Engraved or personalised items cannot be returned unless damaged. Other products may be returned within 14 days if unopened, unused, and sealed. Return postage is paid by the customer.

Email us within 48 hours with photos of the issue. We’ll replace or refund promptly—no hassle.

If production hasn’t started, you can cancel by emailing us immediately after purchase.

Yes. Follow us on TikTok and Instagram @ohmybox.co.uk for behind-the-scenes looks, packaging tips, and new product drops.